Terms of service

General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

Consumer is every natural person who concludes a legal transaction for purposes that can mostly be attributed to their commercial nor their independent professional activity. The entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of their commercial or independent professional activity when the legal transaction is concluded.

2. Contract partner, conclusion of the contract, correction options

The purchase contract is concluded with Snowfox UG.

By setting the products to the online shop, we submit a binding offer to the conclusion of the contract via these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aid intended and explained in the order process. The contract is concluded by accepting the offer via the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by email.

3. Contract language, contract text storage

The language available for the conclusion of the contract is German.

We save the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.

4. Delivery conditions

In addition to the specified product prices, shipping costs are added. You can find out more about the amount of shipping costs from the offers.

You basically have the option of picking up at Snowfox UG, Dennwartstraße 25-27, 52068 Aachen, Germany for the following business hours: 11 a.m. - 6 p.m.

5. Payment

The following payment methods are generally available in our shop:

Prepayment
When selecting the payment method in advance, we give you our bank details in separate email and deliver the goods after receipt of payment.

PayPal
In the order process, you will be forwarded to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize your access data and confirm the payment instructions to us. After submitting the order in the shop, we request PayPal to initiate the payment transaction. Paypal is automatically carried out by PayPal afterwards. You can get further information from the ordering process.

Immediately by Klarna
After submitting the order, you will be forwarded to the website of the online provider SOFORGE GmbH. In order to be able to pay the invoice amount immediately, you must have a bank account activated for online banking, legitimize yourself accordingly and confirm the payment instructions to us. You can get further information from the ordering process. The payment transaction will be carried out immediately afterwards and your account is burdened.

Google Pay
In order to be able to pay the invoice amount via Google Pay, you must be registered with the service provider Google, the Google Pay function has activated, legitimize yourself with your access data and confirm the payment instructions. The payment transaction is carried out immediately after the order was submitted. You can get further information from the ordering process.

Apple Pay
In order to be able to pay for the invoice amount via Apple Pay, you must use the "Safari" browser, in which the service provider Apple are registered, the Apple Pay function, legitimize yourself with your access data and confirm the payment instructions. The payment transaction is carried out immediately after the order was submitted. You can get further information from the ordering process.

Amazon Pay
In the ordering process, you will be forwarded to the website of the online provider Amazon in our online shop before the order process is completed. In order to be able to handle the ordering process via Amazon and to be able to pay the invoice amount, you must be registered there or register first and legitimize with your access data. There you can choose the delivery address and payment method stored at Amazon, confirm the use of your data by Amazon and the payment instructions to us. You will then be returned to our online shop, where you can complete the ordering process.

Immediately after ordering, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You can get further information from the ordering process.

Cash on pickup
You pay the invoice amount at the pick -up cash.

6. Removal of title

The goods remain our property until full payment.

7. Transport damage

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible with the deliverer and please contact us immediately. The failure of a complaint or contact has no consequences for your legal claims and its enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims towards the carrier or transport insurance.

8. Warranty and guarantees

Unless expressly agreed differently below, the statutory right to defect applies.
The following applies to used goods: If the defect occurs after a year after delivery of the goods, the claims for defects are excluded. Defects that occur within one year of the delivery of the goods can be asserted within the framework of the statutory limitation period of two years from the delivery of the goods.
The above restrictions and deadline reductions do not apply to claims due to damage caused by us, our legal representatives or vicarious agents
• In the event of violation of life, body or health
• In the event of intentional or grossly negligent breach of duty and malice
• In the event of violation of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and that the contractual partner can regularly trust (cardinal obligations)
• as part of a guarantee promise, if agreed or
• Insofar as the scope of the Product Liability Act is opened.
You can find information on the applicable additional guarantees and their exact conditions for the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and complaints on weekdays from 9:00 a.m. to 6:00 p.m. via email support@sultanofstyle.de

9. Liability

For claims due to damage caused by us, our legal representatives or vicarious agents, we are always indefinitely liable
• In the event of violation of life, body or health
• In the event of intentional or grossly negligent breach of duty
• In the event of guarantee promises, if agreed, or
• Insofar as the scope of the Product Liability Act is opened.
In the event of a violation of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and that the contractual partner can regularly trust, (cardinal obligations) by mild negligence by us, our legal representatives or vicarious agents is limited to the liability for predictable damage when the contract is concluded, with which it must typically be calculated.
In addition, claims for compensation are excluded.

10. Dispute settlement

The European Commission provides a platform for online dispute resolution (OS) that it here find. We are not obliged to participate in a dispute settlement procedure in front of a consumer arbitration board.

Terms and conditions Created with the Trusted shops Legal texters in cooperation with Föhlisch lawyers.